Guest communications: fast and efficient

Discover DialogShift!

Guest communications: fast and efficient

Discover DialogShift!

DialogShift helps you respond to recurring guest enquiries instantly and automatically, taking the pressure off your team. The hotel-specific AI chatbot automatically answers the 200 most frequently asked questions in 109 languages and across multiple channels simultaneously.

Chatbot and live chat solutions for the hospitality sector

Chatbot and live chat solutions for the hospitality sector

DialogShift supports hotels with AI-powered chatbot solutions that automatically respond to guest enquiries 24/7 in 109 languages across various guest touchpoints – such as the hotel website, Google, WhatsApp, Facebook, Instagram or the guest app – and facilitate bookings. Where necessary, the chatbot hands the conversation over to the hotel team via live chat – with an automation rate of 90 per cent, 9 out of 10 enquiries in the chat are answered automatically. DialogShift has already received several awards, including from the IHA, Google and the Travel Industry Club.

Discover DialogShift for your hotel

Discover DialogShift for your hotel

At Traube Tonbach, for example, the DialogShift chatbot ensures modern guest communication. Guests can use their mobile phones to ask questions, make bookings or obtain information 24 hours a day, without having to go to reception. The service is simple, fast and multilingual – ideal for a stress-free stay. With this technology, the hotel offers greater convenience and flexibility.

 

At the Soulmade Hotel, which is built entirely of wood, the Souly chatbot also ensures innovative and hassle-free communication with guests. Using their mobile phones, guests can ask questions, receive recommendations or make service requests at any time, without having to contact reception. Souly offers a fast, simple and personalised service that fits perfectly with the hotel’s sustainable concept. This means guests not only enjoy the comfort of a modern, nature-inspired ambience, but also efficient, digital support.

 

Ellie Chen

DialogShift empowers hotels with AI-driven guest communication. Inquiries are handled 24/7 in over 100 languages through chat, email, and phone, easing the burden on teams, boosting productivity, and increasing direct bookings – all in a secure and GDPR-compliant way.

+49 30 40041715

ellie.chen@dialogshift.com

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